“The service you provide your members will never be better than the service you provide to each other.”
Excellent service is more than just fast and friendly service. Though one can argue that people perceive service standards differently, research has shown that there are several key behaviors which, when utilized consistently, will ensure you are delivering an outstanding service experience. When these behaviors are used, along with your outstanding attitude and experience, you will deliver excellent service to your member, and your internal members – your coworkers.
