Purchasing this bundle gets you access to our Credit Union PhD, Service Excellence, Defusing Irate Members and Becoming a Sales Champion workshops.
Your employees first dive into the rich history of financial cooperatives, where “people helping people” sets the cornerstone, in our popular Credit Union PhD workshop. This workshop brilliantly lays the groundwork for the very essence of the credit union movement.
Then, they learn how to elevate your members’ experience to new heights through our Service Excellence workshop. We’ll equip attendees with the skills and mindset needed to deliver service excellence in every interaction.
Additionally, the Defusing Irate Members workshop will grant them the ability to navigate difficult situations with members, both external and internal.
And that’s not all – our Becoming a Sales Champion workshop arms them with skills to improve your members’ financial wellbeing by seamlessly presenting relevant products and solutions.
