Winning Strategies: Building a Sales and Service Culture

Scott Albrecht is the Vice President of Learning & Development at ServiStar Consulting. He uses his expertise as a Gallup-Certified Strengths Coach to help individuals and teams discover their unique talents and potential.

Before joining ServiStar Consulting in 2020, Scott spent seven years with Baxter Credit Union leading sales & service, operations, and business development in Ohio and Indiana. At BCU, Scott grew credit union membership at an unprecedented pace and established and nurtured executive relationships with SEG partners Cardinal Health and Hill-Rom. As a result, Scott and his team collected two Branch of the Year awards, 13 sales and service awards, and established many new US sales records.

Scott's passion for helping others, along with his relentless dedication and enthusiasm is here at ServiStar, where he quickly became a highly sought-after speaker, coach, and trainer for credit unions across the US to Canada. As a member of Team USA, Scott fished internationally in three different countries. He has also authored a children's financial wellness book, illustrated a financial wellness cartoon, and is the co-host of ServiStar Consulting's Credit Union Leadership podcast.