You have finished all the Referral Sales Champion modules and quizzes. It’s time to take your final assessment! Remember, assessments must be passed with a score of 80% or higher before moving on to the next course.
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Referral Sales Champion Final Assessment
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You’ve completed the Referral Sales Champion Final Assessment! If you received a score of 80% or higher, you can move on to the next course. If not, look over your notes and retake the final assessment when you’re ready!
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Question 1 of 20
1. Question
A common mistake made during the 10 Second Referral Process is not listing enough features.
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Question 2 of 20
2. Question
What do members want from a financial institution? Select ALL that apply.
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Question 3 of 20
3. Question
When using the 10-Second Referral Process, you should always use a lead-in statement that focuses on a benefit related to the member’s individual need.
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Question 4 of 20
4. Question
Features tell and benefits sell.
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Question 5 of 20
5. Question
No monthly service charge is an example of a feature.
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Question 6 of 20
6. Question
Features are different for every member.
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Question 7 of 20
7. Question
According to the content provided in these modules, which of the following are steps in the Selling Process?
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Question 8 of 20
8. Question
Members look to us as the experts and trust our recommendations as long as we focus on profitability and sales.
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Question 9 of 20
9. Question
Relationship selling is based on a win-win philosophy that says a good sale is one that benefits both the member and the credit union.
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Question 10 of 20
10. Question
We never sell something to a member that they don’t _______.
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Question 11 of 20
11. Question
Relationship selling looks beyond the transaction and seeks to establish an ongoing relationship between the member and the credit union.
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Question 12 of 20
12. Question
Features answer the member’s question of “What’s in it for me?”
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Question 13 of 20
13. Question
Offers you peace of mind is an example of a benefit.
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Question 14 of 20
14. Question
When communicating benefit statements to your members, it’s best to state the benefit before the feature.
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Question 15 of 20
15. Question
When we sell something to members based on their financial needs, we are providing excellent service.
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Question 16 of 20
16. Question
Saves time, saves money, makes money, offers peace of mind, and offers convenience are all examples of features.
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Question 17 of 20
17. Question
If a member mentions that their car is in the shop, which products would be appropriate for you to suggest? Select ALL that apply.
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Question 18 of 20
18. Question
What we hear members say can help us identify a possible need for a product or service. Which of the following statements would NOT apply to this rule?
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Question 19 of 20
19. Question
“Offers you peace of mind” is an example of a feature.
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Question 20 of 20
20. Question
______________ is an example of a benefit.
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