You have finished Modules 3 & 4. It’s time to take your quiz! Remember, quizzes must be passed with a score of 80% or higher before moving on to the next module.
IMPORTANT: Finish quizzes and assessments in one sitting. If you close out your browser or use the browser’s back arrow, you will lose your work and have to restart.
Time limit: 0
Quiz Summary
0 of 10 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Quiz complete. Results are being recorded.
Results
0 of 10 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 10
1. Question
A common mistake made during the 10-Second Referral Process is not listing enough features.
CorrectIncorrect -
Question 2 of 10
2. Question
Asking customers closed-ended questions is part of the 10-Second Referral Process.
CorrectIncorrect -
Question 3 of 10
3. Question
Features provide details about our products and services.
CorrectIncorrect -
Question 4 of 10
4. Question
Features sell and benefits tell.
CorrectIncorrect -
Question 5 of 10
5. Question
Benefits answer the customer’s question of “What’s in it for me?”
CorrectIncorrect -
Question 6 of 10
6. Question
Pays a higher dividend is an example of a benefit.
CorrectIncorrect -
Question 7 of 10
7. Question
When communicating benefit statements to your customers, it’s best to state the benefit after the feature.
CorrectIncorrect -
Question 8 of 10
8. Question
Saves time, saves money, makes money, offers peace of mind, and offers convenience are all examples of benefits.
CorrectIncorrect -
Question 9 of 10
9. Question
If a customer mentions that their car is in the shop, which products would be appropriate for you to suggest? (Check all that apply)
CorrectIncorrect -
Question 10 of 10
10. Question
Benefits are the same for each customer.
CorrectIncorrect