Event
Join us on Tuesday, August 11th from 2-3pm ET for Winning Strategies: Service is the Price of Entry. The member experience is now judged across both people and systems, and great people on the frontline cannot carry the whole member experience by themselves. In this free webinar, we’ll look at ways credit unions can shape a culture of excellent service across all operational areas and sustain that culture over time.
Facilitated By
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What is service
Why service alone isn't enough
6 steps to building a service culture
How service can help us grow
Executives
Directors
Managers
Team Leaders
Individual Contributors
Scott Anderle is the Learning & Development Manager at ServiStar Consulting and was previously Director of Hospitality and Training at Chick-Fil-A.
Scott's mission is to "Fight for Dreams." Scott uses his talents of instruction, compassion and communication to influence others in ways that let them grow and achieve things that make them happy. During his time at Chick-Fil-A, he developed operations structures to transform the customer experience and always led by example. He developed training systems for onboarding new front-of-house team members that led to his team receiving back-to-back year's of Symbol Status.
Now with ServiStar Consulting, Scott plays a crucial role as trainer, facilitator and mentor for the many credit union professionals that he serves. Scott has a Bachelors Degree in Music Business from Middle Tennessee State and lives in Nashville, TN with his wife and daughter.
Free
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Aug
11
2–3 pm ET
Event Dates
Aug
11
2–3 pm ET
$129.00
$169.00
$1,199
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$1,999.00
$2,499.00
$1,499.00
$1,799.00
$749.00
$999.00
$129.00
$169.00
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