Becoming a Sales Champion Module 1-3 Quiz

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Becoming a Sales Champion Module 1-3 Quiz

Becoming a Sales Champion: Quiz for Modules 1- 3

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1. Question

Relationship selling provides members with more than just a product. It provides them with:

2. Question

In the survey mentioned in this module, what percent of credit union members responded favorably to the question, “How would you feel toward credit union employees making suggestions about products and services that would improve your financial life?”

3. Question

What do members want from a financial institution?

4. Question

Which of the following is NOT a reason people are reluctant to sell something.

5. Question

Members look to us as the experts and trust our recommendations as long as we focus on individual members and their needs.

6. Question

Relationship selling is important because it allows us to create and keep members.

7. Question

Relationship selling is based on a win-win philosophy that says a good sale is one that benefits both the member and the credit union.

8. Question

When we sell something to members based on their financial needs, we are providing excellent service.

9. Question

Relationship selling looks beyond the transaction and seeks to establish an ongoing relationship between the member and the credit union.

10. Question

Which of the following is NOT a good way of showing members that you are listening to them?

11. Question

If a member mentions they are going on vacation soon, which products would be appropriate to suggest to them?” Select ALL that apply.

12. Question

“What rate are you currently paying on your car loan?” is an example of a benefits question.

13. Question

If you observe an unusually high balance in a standard savings account, you may want to suggest the following product.

14. Question

Benefit questions tell us where to go next with the conversation.

15. Question

One step in the selling process is identifying a member’s need. We can do this by:

16. Question

Which of the following would you recommend to someone who states, “I’m in a hurry to get back to my office”? Select ALL that apply.

17. Question

If you observe a member making his last car payment, after congratulating him, you may want to suggest which of the following.

18. Question

Which of the following does NOT apply to benefit questions?

19. Question

Open-ended questions begin with Who, What, Where, When, How and Why.

20. Question

When we are unable to determine need through things we see or hear from our members, we must ask questions. Which of the following are good question types for identifying needs? Select ALL that apply.