Becoming a Sales Champion: Quiz for Modules 4-7
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You’ve completed the Module 4-7 quiz! If you received a score of 80% or higher, you can move on to the Final Assessment. If not, look over your notes and retake the Module 4-7 quiz when you’re ready!
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Question 1 of 20
1. Question
A common mistake made during the 10-Second Referral Process is not listing enough features.
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Question 2 of 20
2. Question
Asking the member a closed-ended question is part of the 10-Second Referral Process.
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Question 3 of 20
3. Question
When using the 10-Second Referral Process, you should always use a lead-in statement that focuses on a benefit related to the member’s individual need.
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Question 4 of 20
4. Question
It’s important to provide marketing collateral (either paper or electronically) on the product that you have recommended so that the member is encouraged to learn more or take action by visiting with an MSR or FSR.
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Question 5 of 20
5. Question
No monthly service charge is an example of a feature.
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Question 6 of 20
6. Question
It’s okay if you can’t answer all the member’s questions about a product.
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Question 7 of 20
7. Question
Features are the same for every member.
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Question 8 of 20
8. Question
Features provide details about our products and services.
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Question 9 of 20
9. Question
Features sell and benefits tell.
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Question 10 of 20
10. Question
Benefits are the same for each member.
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Question 11 of 20
11. Question
Benefits answer the member’s question of “What’s in it for me?”
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Question 12 of 20
12. Question
Pays a higher dividend is an example of a benefit.
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Question 13 of 20
13. Question
When communicating benefit statements to your members, it’s best to state the benefit after the feature.
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Question 14 of 20
14. Question
Saves time, saves money, makes money, offers peace of mind, and offers convenience are all examples of benefits.
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Question 15 of 20
15. Question
It’s okay to send marketing collateral to a member via email.
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Question 16 of 20
16. Question
It’s perfectly acceptable to finish a conversation by asking, “Do you have any questions?”
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Question 17 of 20
17. Question
Step 3 in the selling process is to secure the relationship. We do this by asking for the business.
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Question 18 of 20
18. Question
Questions, Empathy and Benefits are all examples of techniques for overcoming objections.
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Question 19 of 20
19. Question
When using the “just ask” closing technique, always use an open-ended question.
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Question 20 of 20
20. Question
Saves time, save money, makes money, peace of mind, and convenience are all examples of features.
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