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Contact Centers Final Assessment

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Contact Centers Final Assessment

Dylan Cragle November 29, 2021

You have finished all the Becoming a Sales Champion for Contact Centers modules and quizzes. It’s time to take your final assessment! Remember, assessments must be passed with a score of 80% or higher before moving on to the next course.

IMPORTANT: Finish quizzes and assessments in one sitting. If you close out your browser or use the browser’s back arrow, you will lose your work and have to restart.

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Question 1 of 10

1. Question
What is an example of a benefit?
- All of these are examples of benefits
- Offers many free services
- Saves you money
- Has no monthly fees
Correct

Incorrect
Question 2 of 10

2. Question
Relationship selling looks beyond the call and seeks to establish an ongoing relationship between the member and the credit union.
- True
- False
Correct

Incorrect
Question 3 of 10

3. Question
A common mistake made during the 10 Second Referral Process is not listing enough features.
- True
- False
Correct

Incorrect
Question 4 of 10

4. Question
Features answer the member’s question of “What’s in it for me?”
- True
- False
Correct

Incorrect
Question 5 of 10

5. Question
“Offers you peace of mind” is an example of a feature.
- True
- False
Correct

Incorrect
Question 6 of 10

6. Question
Relationship selling is based on a win-win philosophy that says a good sale is one that benefits both the member and the credit union.
- True
- False
Correct

Incorrect
Question 7 of 10

7. Question
“Offers you peace of mind” is an example of a benefit.
- True
- False
Correct

Incorrect
Question 8 of 10

8. Question
If a member mentions that their car is in the shop, which products would be appropriate for you to suggest?

Select all that apply.
- LOC
- CD
- Auto Loan
- Savings Account
Correct

Incorrect
Question 9 of 10

9. Question
When we sell something to members based on their financial needs, we are providing excellent service.
- True
- False
Correct

Incorrect
Question 10 of 10

10. Question
What do members want from a financial institution?

Select all that apply.
- Members want a consultant who they can trust
- Members want value-added service that exceeds their expectations
- Members want an adequate solution to their problems with a positive result
- Members want a consultant who has their best interests in mind
Correct

Incorrect

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