Course
“Realize the member is angry at the problem and not angry at you personally.”
When members become irate, our goal is to repair the relationship and retain the business. In this course, we look at different reasons why members become irate and equip you with the skills to de-escalate a difficult situation. This course will give you the confidence and competency to defuse irate members.
From | To | Price |
|---|---|---|
1 | 24 | $28 |
25 | 75 | $26 |
76 | 125 | $24 |
126 | 126+ | $25 |
Why members become irate
The nine keys to de-escalating a situation
Four steps to resolve member compaints
You're bound to have an irate member at some point in time, so prepare yourself with how to successfully handle it. When things go wrong, it doesn't really matter who did it or whose fault it is. It's your opportunity to take a member who is upset and turn them into a lifelong member, because you are the one person that connected with them in the worst moment in their relationship with the credit unoin and turned it around.
In this course, we bring you real-life examples of situations that cause members to become irate, and share key behaviors that let you repair the relationship and retain the member's business.
By the end of this course, you'll be able to tackle difficult member interactions with confidence.
Everyone at your credit union that interacts with members.
Anyone at your credit union that leads change initiatives that impact your members.
online courses taught by experienced credit union professionals.
you'll have access to all of your course modules across all of your devices including mobile and tablets.
Module assessments will ensure you're ready to take what you learn and immediately start applying it to your work.
You get access to every class you purchase for a full year.
| From | To | Price |
|---|---|---|
| 1 | 24 | $28 |
| 25 | 75 | $26 |
| 76 | 125 | $24 |
| 126 | 126+ | $22 |
$28.00
$28.00
$28.00
$28.00
$28.00
$28.00
This certification verifies that ServiStar Consulting has the equipment, environment, and skills to deliver a professional remote presentation to your credit union.
© 2024 ServiStar Consulting
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