Event
“What you are willing to accept will become your standard.”
Let’s face it, most credit union managers find it uncomfortable to hold people accountable. And a lack of accountability leads to poor performance and disengagement. In this course, we’ll share information with you that will allow you to improve the performance, engagement and morale of your staff. You will leave this course confident in your ability to set high standards and challenge your employees to meet those expectations.
Facilitated By
From | To | Price |
|---|---|---|
1 | 24 | $28 |
25 | 75 | $26 |
76 | 125 | $24 |
126 | 126+ | $25 |
Session 1:
- Defining Coaching vs. Managing
- Understanding the Importance of Coaching
- Using a Performance Management System
Session 2:
- Diagnosing Performance Deficiencies
- Conducting Effective Redirection
Session 3:
- Learning How To Be a One-Minute Coach
- Setting Goals for Skill Improvement
This event offers research-based, credit union-specific training solutions that have worked for top-performing credit unions. Using breakout groups, role-playing and case studies to transfer knowledge, your team will quickly transform their skills into coaching and building more dynamic team members and leaders. Each session will provide managers the knowledge and confidence to know what to do to be effective performance coaches.
Leaders and Managers at your credit union that have to get work done through others.
New Managers that are responsible for leading a team.
Anyone at your credit union that is looking to coach their team to get better outcomes.
Leaders and Managers that have completed the Coaching for Performance Learning Library course and want to workshop their skills
Mike Neill is the Chief Learning Officer and founder of ServiStar Consulting and the author of two books, Creating and Maintaining a Credit Union Sales and Service Culture (CUES, 2001) and Coaching for Performance (CUES, 2004).
Additionally, Mike is one of the most sought-after speakers in the credit union movement and has presented to thousands of credit union professionals for national and state credit union trade associations. Before starting ServiStar Consulting in 1998, Mike worked as a credit union senior executive, leading the credit union to a number two ranking in member product penetration and the top 25 in “value to member.”
Mike’s extensive background in credit unions and singular focus on the credit union industry allows him to relate to and instruct credit union employees at every level. Mike graduated from the University of Tennessee with a bachelor’s degree in Organizational Development.
$599.00
Select series
Fall 2024
Nov
14
1–4 pm ET
Nov
21
1–4 pm ET
Dec
5
1:00–2:30 pm ET
Free
$999
$1,499
$1,799.00
$249.00
$1,299.00
$99.00
This certification verifies that ServiStar Consulting has the equipment, environment, and skills to deliver a professional remote presentation to your credit union.
© 2024 ServiStar Consulting
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