Event

Service Excellence

“The service you provide your members will never be better than the service you provide to each other.”

Excellent service is more than just fast and friendly service. Though one can argue that people perceive service standards differently, research has shown that there are several key behaviors which, when utilized consistently, will ensure you are delivering an outstanding service experience. When these behaviors are used, along with your outstanding attitude and experience, you will deliver excellent service to your member, and your internal members – your coworkers.

Zoom Meeting

Facilitated By

Scott Anderle

Scott Anderle is the Learning & Development Specialist at ServiStar Consulting and was previously Director of Hospitality and Training at Chick-Fil-A.

From	To	Price
1	24	$28
25	75	$26
76	125	$24
126	126+	$25

Topics Include

Why excellent service is more than you think it is

The impact of excellent service on member retention

The moments of truth at your credit union

Eight elements of excellent service

Tieing it all together in real life examples

Event Overview

Learn how to deliver excellent internal and external member service

Excellent, personalized service is what gives your credit union a competetive advantage over other FI's. And it takes even greater significance in the age of digital transformation, with more and more transactions taking place in digital banking. We must remember that everyone plays a role in providing excellent service, both directly and indirectly. Both internal, and external service, are critical to your success!

During our time together, we teach you the key behaviors to excellent service. These behaviors build trust and let you develop the long-term relationships you need to gain more business.

Long-term relationships get and keep more members. More members means more products and services. And more products means more deposit dollars and loans booked; a stronger credit union living out your mission to improve your members' financial well-being.

Who is this event for?

Everyone at your credit union, because the service you provide your members will never be better than the service you provide to each other.

Credit Union's that are striving to be best-in-class in member service and member loyalty.

Credit Union's that need to establish behavioral standards for excellent service.

Meet Scott

Scott Anderle

Scott Anderle is the Learning & Development Specialist at ServiStar Consulting and was previously Director of Hospitality and Training at Chick-Fil-A.

Scott's mission is to ""Fight for Dreams."" Scott uses his talents of instruction, compassion and communication to influence others in ways that let them grow and achieve things that make them happy. During his time at Chick-Fil-A, he developed operations structures to transform the customer experience and always led by example. He developed training systems for onboarding new front-of-house team members that led to his team receiving back-to-back year's of Symbol Status.

Now with ServiStar Consulting, Scott plays a crucial role as trainer, facilitator and mentor for the many credit union professionals that he serves. Scott has a Bachelors Degree in Music Business from Middle Tennessee State and lives in Nashville, TN with his wife and daughter.

$99.00

Events Dates

What's Included

4-hour live online workshop

Breakout Sessions

Participants guides

Q&A with other credit union professionals across the country