Coaching for Performance Final Assessment

Why is Transactional Coaching important? Select ALL that apply.

Transactional Coaching works because it will help push employees through their discomfort, so they begin to grow and become comfortable with a higher level of performance.

Based on what you have learned during the course, why is Transactional Coaching successful? Select ALL that apply.

When performing Transactional Coaching, it is important to remember what ______________ you are developing.

When performing Transactional Coaching with Tellers, it’s important to recognize and reinforce all 4 skills learned in the referral process.

When performing Transactional Coaching with a Loan Officer or Customer/Financial Service Representative, it is important that you coach all of the skills taught in the Becoming a Sales Champion course. Which of the skills listed here does NOT apply to this situation?

Based on what you have learned in this module, which of the steps below apply to Transactional Coaching for support staff? Select ALL that apply.

When do you stop performing Transactional Coaching?

Once an employee is able to do a behavior, you should have them do Transactional Coaching with one of their peers through peer-to-peer coaching.

Behavioral Goal Setting includes 4 steps. Which of the following is NOT one of these steps?

When developing action statements, it’s important that you use the SMART method to ensure that all 4 key elements (Content, Action, Results, Evaluation) are included.

When creating action statements, a manager should always follow the SMART method. What does SMART stand for?

Based on what you have learned in these modules, how often should a manager perform Behavioral Goal Setting? Select ALL that apply.

The Coaching Progression Tree should be used as your coaching guide.

Transactional Coaching develops ability and proves to your employees that you are engaged.