You have finished Modules 2 & 3. It’s time to take your quiz! Remember, quizzes must be passed with a score of 80% or higher before moving on to the next module.
IMPORTANT: Finish quizzes and assessments in one sitting. If you close out your browser or use the browser’s back arrow, you will lose your work and have to restart.
Quiz Summary
0 of 20 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 20 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 20
1. Question
Features provide details about our products and services.
CorrectIncorrect -
Question 2 of 20
2. Question
Features are the same for every member.
CorrectIncorrect -
Question 3 of 20
3. Question
Members buy features, not benefits.
CorrectIncorrect -
Question 4 of 20
4. Question
Benefits are the same for each member.
CorrectIncorrect -
Question 5 of 20
5. Question
Benefits answer the member’s question of “What’s in it for me?”
CorrectIncorrect -
Question 6 of 20
6. Question
Pays a higher dividend is an example of a benefit.
CorrectIncorrect -
Question 7 of 20
7. Question
Here is a good example of a product recommendation: “our money market account can help you earn money because it pays higher dividends than our regular share account.” This is an example of stating…
CorrectIncorrect -
Question 8 of 20
8. Question
3% APY on a checking account, free credit scores in digital banking and no monthly fee on a savings account are all examples of features.
CorrectIncorrect -
Question 9 of 20
9. Question
Saves time, saves money, makes money, offers peace of mind and offers convenience are all examples of benefits.
CorrectIncorrect -
Question 10 of 20
10. Question
It’s okay if you can’t answer all the members’ questions about a product.
CorrectIncorrect -
Question 11 of 20
11. Question
Which of the following are true about objections? (Select all that apply)
CorrectIncorrect -
Question 12 of 20
12. Question
If we simply push products to meet sales goals, and fail to follow the relationship selling model, we’re likely to get more objections.
CorrectIncorrect -
Question 13 of 20
13. Question
What is an appropriate response to the insufficient information objection (“I need to think about it)?
CorrectIncorrect -
Question 14 of 20
14. Question
Asking open-ended questions, using empathy and stating benefits are all examples of techniques for overcoming objections.
CorrectIncorrect -
Question 15 of 20
15. Question
It’s perfectly acceptable to finish a conversation by asking, “Do you have any questions?”
CorrectIncorrect -
Question 16 of 20
16. Question
A step in the selling process is to secure the relationship. We do this by assuming the sale or asking for the business.
CorrectIncorrect -
Question 17 of 20
17. Question
Assuming the sale is a more effective way of securing the relationship than asking for the business.
CorrectIncorrect -
Question 18 of 20
18. Question
“Let’s get you pre-approved now so you’re ready to shop.” is an example of what?
CorrectIncorrect -
Question 19 of 20
19. Question
“Can we start the paperwork for you today?” is an example of what?
CorrectIncorrect -
Question 20 of 20
20. Question
What are some good ways to show your total commitment to the member after you’ve completed a sale? (Select all that apply)
CorrectIncorrect
